Frequently Asked Questions

Is it possible to return my order?

Yes, you can return the order within 30 days after receipt. You will receive a full refund or a replacement. Please note the unit must be unused and in the same condition it was received.

Do you offer any warranty?

Yes, we offer a 30-day warranty on all of our products (new and used). You can find more information about our warranty on this page: warranty

Is it possible to order as a company (without paying VAT)?

Yes, you can purchase as a company. Please fill in your VAT number and company name at the last step in the check out. You will not be charged VAT, if your company is based outside of the Netherlands and has a valid VAT number. NOTE! If you are purchasing from outside the EU, VAT will be never applied.

Is it possible to receive a proforma invoice?

Yes, we will send you a proforma invoice if you choose for the payment method: ‘Bank Transfer Payment’ at the check out. You can pay with bank transfer, PayPal or Credit Card after you have received the proforma invoice. We will ship your order out as soon as we have received the payment.

Can I order without an account?

Yes, you can order without an account. Just choose ‘Check out as guest’ at the Check out. We do recommend purchasing with an account in case you might purchase again in the future. This saves a lot of time!